Elements and Performance Criteria
- Prepare information materials
- Purpose of the materials, intended audience and the media to be used are determined in accordance with organisational requirements.
- Materials are designed to suit intended audience.
- Feedback is sought on the content and presentation of materials, and revisions are made in accordance with feedback.
- Interpreters/translators are used as required to ensure materials reach a diverse audience in accordance with organisational requirements.
- Prepare presentations
- Objectives for the presentation are determined to reflect the identified needs of the audience, are achievable and are stated in terms of outcomes.
- Presentation methods are selected to suit identified outcomes, participants' needs and availability of equipment and resources.
- Provision is made for participants to contribute to sessions based on their experience.
- Content of materials to be used is validated by experience before use, where possible.
- Examples of issues and how they were addressed are included in presentation materials.
- Methods to be used and presentation style of information are determined to suit the specified objectives of the session, the needs of the participants and the size and location of the group.
- Deliver presentation
- Presentation of session is structured to facilitate the creation of opportunities for discussion of broad conceptual, ethical and legal issues surrounding injury management.
- Objectives of the session, structure of the activities and other details are explained to participants to suit their level of understanding and experience, and feedback is elicited.
- Materials and presentation techniques used are adapted to the particular audience and are effective and interesting.
- Materials are presented in such a way as to establish a positive response in the organisation and its clients regarding rehabilitation and claims management.
- Case studies are used for illustrative purposes where possible, and address urgency and levels of risk in injury management.
- Models of excellence in injury management are highlighted.
- Review session outcomes
- Participants are encouraged to provide feedback on all aspects of the education sessions.
- Suitability of the approach, the content and outcomes is reviewed as a guide for further activities.
- Own performance is reviewed against objectives and in response to participants' responses and comments.
- Needs analysis for further education sessions/materials is undertaken.
- Advice is provided to relevant people regarding possible future activities or amendments to organisational awareness strategy and programs.